Frequently Asked Questions (FAQs)
Do you ship to all of Venezuela?
Yes, we can send your products to the entire national territory of the Bolivarian Republic of Venezuela.
Do I have to pay anything for the repackaging of my purchases?
No, that is a courtesy service for our clients. We are trying to make your purchases cost as little as possible.
Is there a minimum size or weight for shipping?
Yes, keep in mind that the minimum quantity we can send by air is 5 pounds (2.27 kg) and by sea is 2 cubic feet. You can see more details about our shipping policy or contact us https://prokku.com/es/pages/contact-us
How long does it take for my purchase to arrive at my address in Venezuela?
Times may vary depending on the option you select at the time of purchase, whether air or sea. The estimated time for an air shipment is 2 weeks and for a sea shipment it is 4 weeks from the moment the order is confirmed.
How much can the shipping cost of my purchase be?
Usually it is approximately 15% - 25% of the value of your purchase. For example, if your purchase of is $500 in supermarket products arranged in a box of about 4.75 cubic feet, you should be paying about $76 for that box for Caracas, Valencia or Maracaibo. However, this is not a standard and may vary. It is only a reference and depends a lot on the type of items you are buying. Usually electronic products such as TV have the dimensions in the box and allow to calculate a freight for 1 item only taking into account these measurements. For a more detailed estimate, you can contact us through our available mechanisms.
Do I have a way to contact someone from the company?
Yes, of course you can do it in several ways:
- Using the WhatsApp option found at the bottom of the page,
- By writing an email to: firstname.lastname@example.org, or
- Calling by WhatsApp at +1 (786) 485 3918.
- You can use the following link to contact us: https://prokku.com/es/pages/contact-us
Can I cancel an order?
We give our customers the option to cancel the order within 4 hours of purchase. In case of canceling the order, keep in mind that this will generate an expense for you of 10% of the order for administrative expenses. Review our Policies and Terms and Conditions for more details or Contact us https://prokku.com/es/pages/contact-us
How can I make a change to the order?
If you need to make any changes to your order, whether to add a product to your original order, or withdraw one, you can do so by contacting us directly through the established contact mechanisms. Changes must be made within 24 hours of purchase. Review our Policies and Terms and Conditions for more details or Contact us https://prokku.com/es/pages/contact-us
Can I change the shipping address that I initially put in?
If you can, you should only contact us through our communication channels before you receive the confirmation that your package has been sent to your address. Review our Policies and Terms and Conditions for more details or Contact us https://prokku.com/es/pages/contact-us
Can I use a different shipping agent than the ones you use?
Unfortunately, at the moment you can only use our shipping channels. With this we guarantee the quality of our services. Our commitment is to deliver your products, or we will refund your money.
Can I pay in a currency other than the dollar?
You can use the option of bank transfer from a bank outside the United States in free circulation currency, just keep in mind that if you make a transfer from a bank outside the United States you could receive additional charges for receiving transfers in Foreign Currency from us. They are usually USD $45 for these services.
Can I pay through Zelle or make a bank transfer?
Yes, of course, we offer several payment methods, credit card, Zelle, bank transfer, PayPal. If you have any questions contact us.
Can I buy an item that is not published on the page?
If you can, just contact us and our team will contact you to analyze your need and help you achieve it. You can count on us using all of our communication channels including our direct access link located on our WEB page: https://prokku.com/es/pages/contact-us. In this format you can place important information about what you need as a description, URL of the product if you are viewing it online among others.
Can I make bulk purchases with you?
Yes, our team of professionals serves both wholesale and retail clients. You just have to fill out the form found in the wholesale section and send it, or you just get in touch with us to get a quote for the products you need. This form can be found in the attached link: https://prokku.com/es/pages/contact-us
Where can I find more information about your policies and terms and conditions?
Visit our area of Policies and Terms and Conditions on our WEB page or contact us https://prokku.com/es/pages/contact-us. We will always be happy to assist you.